How do I connect a ServiceNow integration?

In order to add an integration with a workflow management platform the user must have the appropriate role ("Integrations Owner") in OpsCompass - then follow the steps below.

1.) The user with the Integrations Owner role will click on "Integrations" from the drop down menu in the top right corner of OpsCompass. 

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2.) Click "Add Integration" on the appropriate Integration (in this case Service Now... Jira and others coming soon). 

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3.) Follow the steps on the screen:

    • Create an OpsCompass User in ServiceNow with permission to create and modify incidents
    • Enter that user's login info (along with the location of the ServiceNow Instance)

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4.) Click "Connect"

 

OpsCompass will now be able to create and modify incidents in ServiceNow that are directly related to any future Compliance Drift that we detect in your cloud accounts.